Privacy Policy Page

1. Introduction

 

1.1 You are welcome to use the shopee Platform operated by shopee and its affiliates (individually and collectively referred to as shopee", "we", "our" or "our"). shopee takes the provisions of applicable privacy laws and regulations ("Privacy Laws") seriously and undertake to respect the privacy rights of all users of our shopee website and mobile application (“Platform”). (“Platform”) (we refer to the Platform and the services we provide on the Platform as “Services”). Users are means a person, including buyers and sellers, who registers for an account with us to use the Services (individually and collectively, "User", "you" or "your"). We recognize the importance of the personal data you entrust to us, and believe that we have a responsibility to properly manage, protect and process your personal data. This Privacy Policy ("Privacy Policy" or "Policy") is designed to help you understand how we collect, use, disclose and/or process the information you provide to us and and/or the personal data we have about you, whether now or in the future, and to help you understand how we collect, use, disclose and/or process your personal data before providing it to us. 1.2 " "Personal data" or "personal data" means data, whether genuine or not, that can be identified from that data or from that data and other information to which an organization has or may have access. Common examples of personal data may include name, identity 1.3 By using the Services, registering an account with us, accessing our Platforms, or accessing the Services, you acknowledge and agree that you accept the practices, requirements and/or policies outlined in this Privacy Policy, and you hereby agree to our Your personal data is collected, used, disclosed and/or processed as described here. If you do not agree to the processing of your personal data as described in this Privacy Policy, please do not use our services or visit our platform. If we change our Privacy Policy, we will notify you, including by posting such changes or revised Privacy Policy on our Platforms. We reserve the right to amend this Privacy Policy at any time. To the fullest extent permitted by applicable law, your continued use of the Services or the platform, including placing any order, will mean that you acknowledge and accept the changes made to this privacy policy. 1.4 This policy is incompatible with other notices, contracts applicable to our collection, storage, use, disclosure and/or processing of your personal data Terms and Consent Terms apply together, and are not intended to override these Notices, Contract Terms and Consent Terms, unless we expressly state otherwise. 1.5 This Policy applies to both buyers and sellers using the Service, except as otherwise expressly provided. We disclose and/or or process your personal data, and have no intention of overriding these notices or terms, unless we expressly state otherwise. 1.5 This Policy applies to buyers and sellers using the Services, unless expressly stated otherwise. Unless we expressly state otherwise, we disclose and and/or the processing of your personal data is not intended to override these notices or terms. 1.5 This Policy applies to both buyers and sellers using the Services, unless expressly stated otherwise.

2. When does shopee collect personal data?

2.1 We will/may collect personal data about you.

When you register and/or use our services or platforms, or open an account with us.

When you submit any form, including but not limited to application forms or other forms related to any of our products and services, whether online or through a physical form.

When you enter into any agreement or provide other documents or information regarding your interaction with us or use of our products and services.

When you interact with us, such as by telephone (which may be recorded), mail, fax, face-to-face meetings, social media platforms and email, including when you interact with our customer service agents.

When you use our electronic services, or interact with us through our applications or use services on our platforms. This includes, but is not limited to, through shopee that we may deploy when you interact with our application or website

When you grant permission on your device to share information with our applications or platforms.

When you link your shopee account with your social media or other external accounts or use other social media features in accordance with the provider's policies.

When you make a transaction through our Services.

When you provide us with feedback or complaints.

when you register to enter the competition; or

When you submit your personal data to us for any reason

The above is not exhaustive, but lists some common situations in which your personal data may be collected.

3. What personal data does shopee collect?

3.1 Personal data that shopee may collect includes but is not limited to

Name; 

email address; 

date of birth; 

Billing and/or shipping address.

Bank account and payment information.

telephone number; 

gender ; 

Information Sent by or Related to Devices Used to Access Our Services or Platforms.

Information about your network and the people and accounts you interact with.

photographs or audio or video recordings.

Government-issued identification or other information we need for due diligence, know-your-customer, identity verification, or fraud prevention.

Marketing and Communications Data, such as your preferences about receiving marketing from us and third parties, your communication preferences and history of communications with us, our service providers and other third parties.

Usage and Transaction Data, including details about your searches, orders, advertisements and content you interact with on the Platform, and other products and services relevant to you.

location data.

any other information about users when they register to use our services or platforms and when they use our services or platforms, and information about how users use our services or platforms; and

Aggregate data about content that users engage with.

3.2 You agree not to submit any inaccurate or misleading information to us, and you agree to notify us of any inaccuracies or changes to such information. We reserve the right, at our sole discretion, to request further documentation to verify the information you provide.

3.3 If you use your social media account (“Social Media Account”) to register as a user of our platform, link your shopee account to your social media account or use any shopee social media features, we may access information is provided to your social media provider in accordance with that provider's policy. account provider, we will manage and use any such personal data in accordance with this policy at all times.

3.4 If you do not want us to collect the above information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing. For more information on opting out, please see the section below titled "How can you withdraw your consent, request access to, or correct the information you have provided to us?". Please note, however, that opting out or withdrawing your consent to our collection, use or processing of your personal data may affect your use of the Services and Platforms. For example, opting out of location information collection will result in its location-based functionality being disabled.

4. Collection of other information

4.1 As with most websites and mobile applications, information sent from your device may include data about you that is recorded by web servers as you browse our Platforms. This typically includes, but is not limited to, your device's Internet Protocol (IP) address, computer/mobile device operating system and browser type, mobile device type, mobile device characteristics, unique device identifier (UDID) or mobile equipment identifier (MEID) For your mobile device, the address of the referring website (if any), the pages you visit on our websites and mobile applications and the time of your visit, and sometimes "shopee" (which can be disabled using your browser preferences) to Help the site remember your last visit. If you are logged in, this information will be associated with your personal account.

4.2 Our mobile applications may use technologies such as GPS, Wi-Fi, etc. to collect precise information about the location of your mobile device. We collect, use, disclose and/or process this information for one or more purposes, including but not limited to location-based services, where you request or deliver relevant content to you based on your location, or to allow you to share your location with other users As part of the services under our mobile application. For most mobile devices, you can withdraw your consent for us to obtain your location information through your device settings. If you have any questions about how to disable location services for your mobile device, please contact your mobile device service provider or device manufacturer.

4.3 When you view pages on our websites or mobile applications, when you view content and advertisements on our platforms or through the Services, and when you access other software, much of the same information is sent to us (including but not limited to IP address, operating system, etc.); however, your device does not send us content about service and platform installations, ad views and/or software, and informational times, rather than page views.

5.shopee

5.1 We or our authorized service providers and advertising partners may from time to time use "shopee" or other functions that enable us or third parties to collect or share information related to your use of our services or platforms. These features help us improve our Platforms and the services we offer, help us deliver new services and features, and/or enable us and our advertising partners to provide you with more relevant content, including through remarketing. "shopee" is an identifier stored on your computer or mobile device that is used to record data about your computer or mobile device, how and when you use or access the Services or Platforms, the number of people and other activities within our Platforms. We may associate shopee information with personal data. shopee also links to information about the items you choose to buy and the pages you view. This information is used to track your shopping cart, deliver content specific to your interests, enable our third-party advertising partners to place advertisements on the Internet site, perform data analysis and monitor usage of the Services.

5.2 You may refuse to use shopee by selecting the appropriate settings on your browser or device; however, please note that if you do this, you may not be able to use the full functionality of our platform or services.

6. How we use the information you provide to us

6.1 We may collect, use, disclose and/or process your personal data for one or more of the following items.

To consider and/or process your application/transactions with us or your transactions or communications with third parties through the Services.

Manage, operate, provide and/or manage your use of and/or access to our Services and Platforms (including without limitation remembering your preferences) and your relationship with us and user account.

To respond to, process, process or complete transactions and/or fulfill your requests for certain products and services and to notify you of service issues and unusual account behavior.

To enforce our Terms of Service or any applicable end user license agreement.

To protect personal safety and the rights, property or safety of others.

To identify, authenticate, perform due diligence or know your customers.

Assess and make decisions related to your credit and risk profile and eligibility for credit products.

To maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth functioning of our Services.

To process or facilitate customer service, carry out your instructions, process or respond to any inquiries made (or purported to be made) by or on your behalf.

To manage and/or manage your relationship with us or your use of our services, to contact or communicate with you via voice calls, text and/or fax messages, email and/or postal mail or otherwise, such as but not limited to Limited to communicating administrative information to you in relation to our services. You acknowledge and agree that we may do so by sending you letters, documents or notices, which may involve disclosure of certain personal data about you to enable the same delivery and envelope/mail package on the envelope.

Allow other users to interact with you, contact you or view certain of your activities on the Platform, including notifying you when another user sends you a private message, posting a comment for you on the Platform or using social features to connect with you on the Platform.

Conduct research, analysis and development activities (including but not limited to data analysis, surveys, product and service development and/or analysis), analyze how you use our services, recommend products and/or services related to your interests, to To improve our services or products and/or enhance your customer experience.

Audits and surveys are permitted to verify the size and composition of the intended audience and to understand their experience with shopee services.

For marketing and advertising purposes, and in this regard, to send you marketing and promotional information and materials in relation to products and/or services (including without limitation shopee's possible third-party products and/or services) through various media, and Communications in partnership or collaboration with products or services that shopee (and/or its affiliates or related companies) may sell, market or promote, whether such products or services exist now or are created in the future. You may unsubscribe from receiving marketing communications at any time by using the unsubscribe function in the electronic marketing materials. We may use your contact information to send our and our related companies' newsletters or marketing materials.

To respond to legal process or to comply with any applicable legal, governmental or regulatory requirements of any relevant jurisdiction, or where we have a good faith belief that such disclosure is necessary, including without limitation to satisfy any disclosure requirement under any law binding on shopee or its related or affiliated companies (including, if applicable, showing your name, contact information and company details).

Generate statistics and research for internal and statutory reporting and/or record keeping requirements.

Conduct due diligence or other screening activities (including but not limited to background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that we may have implemented.

Audit our services or shopee' business.

To prevent or investigate any actual or suspected violation of our Terms of Service, fraud, illegal activity, omission or misconduct, whether or not in connection with your use of our Services or any other matter arising out of your relationship with us.

Respond to any threatened or actual claims against shopee or other claims that any content infringes the rights of third parties.

Store, host, back up (whether for disaster recovery or otherwise) your personal data, whether within or outside your jurisdiction.

Process and/or facilitate business asset transactions or potential business asset transactions where such transactions involve shopee as a participant or only involve shopee's affiliates or affiliates as participants or involve shopee and/or any one or more of shopee's affiliates Companies or affiliates as participants, and where other third-party organizations may participate in transactions. "Business Asset Transaction" means the purchase, sale, lease, merger, consolidation or any other acquisition, disposition or financing of an Organization or a portion of an Organization or any business or assets of an Organization; and/or

For any other purpose that we notify you with your consent.

(collectively, the "Purposes").

6.2 You acknowledge, agree and agree that shopee may access, save and disclose your account information and content if required by law or pursuant to a court order or order of any government or regulatory agency having jurisdiction over shopee or in good faith. This Such access protection or disclosure is deemed reasonably necessary to: (a) comply with legal process; (b) comply with the requirements of any governmental or regulatory agency with jurisdiction over shopee; (c) enforce the shopee Terms of Service or these Privacy Policy; (d) respond to any threatened or actual claims against shopee or other claims that any content infringes the rights of third parties; (e) respond to your customer service requests; (f) protect the rights of shopee, its users and/or the public , property or personal safety.

6.3 Since the purposes for which we will/may collect, use, disclose or process your personal data depend on the current circumstances, the above purposes may not arise. However, we will notify you of such other purposes with your consent, unless privacy laws permit the processing of applicable data without your consent.

7. How does shopee protect and retain customer information?

7.1 We have implemented various security measures and strive to ensure the security of your personal data in our system. Personal user data is contained behind secure networks and is only accessible to a limited number of employees who have special access rights to such systems. However, inevitably, absolute safety cannot be guaranteed.

7.2 We will retain personal data in accordance with the Privacy Act and/or other applicable laws. That is, we will destroy or anonymize your personal data when we reasonably determine that (i) retaining such personal data is no longer compatible with the purposes for which it was collected; (ii) not for any legal or business purpose Retention is no longer necessary; (iii) there is no other legitimate interest in further retention of such personal data. If you stop using the Platform, or your permission to use the Platform and/or the Services is terminated or revoked, we may continue to store, use and/or disclose your personal data in accordance with this Privacy Policy and our obligations under the Privacy Policy. In accordance with applicable law, we may process your personal data securely and without prior notice to you.

8. Does shopee disclose the information it collects from visitors to external parties?

8.1 In the course of conducting our business, we will/may need to use, process, disclose and/or transfer your personal data to our third party service providers, agents and/or our affiliates or affiliates and and/or other third parties, for one or more of the items listed above, may be located in or outside the United States. Such third party service providers, agents and/or affiliates or related companies and/or other third parties will process your personal data on our behalf or otherwise for one or more of the purposes described above. We strive to ensure that third parties and our affiliates protect your personal data from unauthorized access, collection, use, disclosure, processing or similar risks and retain your personal data only for the purposes required above.

Our Subsidiaries, Affiliates and Affiliates.

Buyers or sellers with whom you transact or interact on the Platform, or in connection with your use of the Services for the purposes described above.

Other users who use our Platform for one or more of the above purposes.

Contractors, agents, service providers and other third parties we use to support our business. These include, but are not limited to, parties who provide administrative or other services to us, such as post offices, logistics service providers, financial service providers, advertising and marketing partners, telecommunications companies, information technology companies and data centres.

Government or regulatory authority having jurisdiction over shopee or licensed pursuant to Section 6.2.

Buyer or other successor in the event of a merger, divestiture, reorganization, reorganization, dissolution, or other sale or transfer of some or all of shopee' assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which West Personal data held by shopee about users of our Services is the transferred asset; or shopee or any of its affiliates is a counterparty to a business asset transaction to which the Company or a related company is a party; and

third parties to whom we disclose personal data for one or more purposes, who in turn collect and process your personal data for one or more purposes.